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Enterprise Document Management is the Concrete Solution sought by United Metro Materials
As a major provider of ready-mix concrete, asphalt, sand and rock products throughout the state of Arizona, United Metro Materials (UMM) deals with thousands of customer orders, quotes, invoices, and other vital paperwork every month. Like most businesses in today's fast-paced, 24/7 business climate, UMM’s success depends largely on the ability to deliver this information to customers both quickly and accurately on all fronts. Its operations had become larger, and they required the greater efficiency offered by enterprise document management.
In 1998, while searching for a way to expedite business processes and increase productivity, UMM met with Cornerstone Communications. Cornerstone suggested the latest version of its document management solution designed for an entire enterprise that eliminates human intervention from the transmission of critical documents. After learning that this enterprise document management system, Unifier, could automate almost all of UMM's document processes from almost any application, they wanted to hear more.
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Enterprise Document Management Solutions
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"We needed to find a more efficient way to communicate with our customers on several levels, from estimates to special promotions to shipment confirmations," said Mark VanFossan, Chief Network Administrator and Programmer for UMM. "Once we were shown how Unifier could help us streamline our operations, reduce our costs and deliver our critical documents in real time, we were sold."
UMM considered several other enterprise document management products before deciding to go with Unifier, but VanFossan said one factor convinced them Cornerstone Communications' solution was the best fit: "The big thing for us was the customer support we received from both the technical and sales staff. They proved through their actions and follow-up that they were absolutely committed to helping make Unifier work for us," he stated. "From automated e-mail to seamless faxing from our AS/400 and Windows applications, they guided us through the implementation from start to finish."
UMM has used Unifier successfully for over four years, and VanFossen is impressed with the results. "We are completely satisfied with the performance of this product. Not only has it saved us both time and money, it's also increased our customer satisfaction level as well as our bottom line profits," he concluded.
Click here to learn how Cornerstone's enterprise document management systems can facilitate your company's growth.
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